Refund policy

Returns & Refunds Policy

At Odos Beauty, we believe the only way to truly know if a fragrance is right for you is to try it. That's why we offer a risk-free trial: go ahead—open the bottle and give it a spray. If it's not love at first mist, we've got you covered.

30-Day Worry-Free Returns

You may return items within 30 calendar days of delivery—even if they have been opened and tested.

• Condition: Both unopened and opened items are eligible for return, provided the product has not been used significantly beyond a reasonable test amount (no more than 5% of the bottle consumed).
• Refund Amount: We offer a full refund of the item price, excluding original shipping charges.
• Proof of Purchase: Please have your receipt or order confirmation ready.

To request a return, please email us at odosbeauty@gmail.com. Our team will respond within 24–48 hours with further instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged or defective.

• If a return shipping label is provided by us, the cost will be deducted from your refund.
• Original shipping fees are non-refundable unless the return is due to our mistake.

Refunds

Once your return is received and inspected (including confirming the product falls within the 5% usage allowance), we will notify you via email.

• If approved, a refund will be issued to your original payment method.
• Please allow up to 7 business days for the refund to appear, depending on your bank or card provider.

Late or Missing Refunds

If you haven't received your refund yet:

• Double-check your bank or credit card account.
• Contact your credit card company — it may take some time before the refund is officially posted.
• Contact your bank — processing times can vary.
• Still no refund? Please email us at odosbeauty@gmail.com.

Lost or Stolen Packages

Over 1 million packages go missing in the U.S. every day. While we are not responsible for lost or stolen packages after shipment, we want to help.

• Contact us and we'll do our best to assist.
• We may offer a discounted replacement or store credit, depending on the situation.
• We recommend selecting a secure delivery location and using trackable shipping at checkout.

Sale Items

Items purchased on sale or at a discounted price are final sale and not eligible for returns under the 30-day policy above. However, if your item arrives damaged or defective, please contact us — we'll gladly offer a replacement or store credit.

Exchanges

We only replace items if they are defective or damaged. If you'd like an exchange for the same item, please email us at odosbeauty@gmail.com first before sending anything back.

Return Address:

Odos Beauty Returns

100 Saw Mill Pond Road, Edison, NJ 08817

United States

Return Shipping Instructions

To return a product, mail it to the address above.

Please use a trackable shipping service or purchase shipping insurance — we are not responsible for lost return shipments.

Need Help?

We're here for you! For any questions about your order, return, or refund, contact our customer care team at odosbeauty@gmail.com.