Refund policy

Returns & Refunds Policy
At Odos Beauty, we want you to love what you purchase. If you're not completely satisfied, we're here to help.

Returns
You may return any unopened merchandise in its original, sealed packaging within 30 days of the purchase date for a full refund, excluding original shipping charges.

To be eligible for a return:
The item must be unused and in its original condition.
You must provide a receipt or proof of purchase.

Please contact us at odosbeauty@gmail.com to request a return. Our team will respond within 24–48 hours with further instructions.

Return Shipping Costs
Customers are responsible for return shipping unless the return is due to our error or the item is damaged. 

If a return shipping label is provided by us, the cost will be deducted from your refund.
Original shipping fees are non-refundable unless the return is due to our mistake.

Refunds
Once your return is received and inspected, we will notify you via email. If your return is approved: A refund will be issued to your original payment method.
Please allow up to 7 business days for the refund to appear, depending on your bank or card provider.

Late or Missing Refunds
If you haven't received your refund:
Double-check your bank or credit card account.
Contact your credit card company - it may take time for the refund to be posted.
Contact your bank - processing times can vary.
Still no refund? Please email us at odosbeauty@gmail.com.

Lost or Stolen Packages
Over 1 million packages go missing in the U.S. daily. While we are not responsible for lost or stolen packages after shipment, we want to help. If your order is missing:

Contact us, and we'll do our best to assist.
We may offer a discounted replacement or store credit, depending on the situation.
We recommend selecting a secure delivery location and using trackable shipping at checkout.

Sale Items
Items purchased on sale or at a discounted price are final sale and not eligible for refunds. However, if your item arrives damaged or defective, please contact us - we'll gladly offer a replacement or store credit.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at odosbeauty@gmail.com and send your product to:

Return Address:
Odos Beauty Returns
100 Saw Mill Pond Road, Edison, NJ 08817
United States

Return Shipping Instructions
To return a product, mail it to the address above.
Please use a trackable shipping service or purchase shipping insurance - we are not responsible for lost return shipments.

Need Help?
We're here for you! For any questions about your order, return, or refund, contact our customer care team at odosbeauty@gmail.com.